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In an attempt to formalize the "help" support requests, the NSO is adopting a more formal Help Desk approach to servicing your technological problems. We view this as a positive issue as Fayette Campus faculty and staff are using technology to a greater degree. If you encounter a problem with hardware or software please take the following steps.

Things you should ask yourself before completing this form or calling the NSO helpdesk.
  1. When did I first notice the problem?
  2. What exactly was I doing when the problem occurred?
  3. What was the exact error message if one is displayed?
  4. Could rebooting the computer or power cycling the printer solve the problem?
  5. Is the equipment unplugged for some reason?
If you have checked all cable/power connections and rebooting or power cycling did not fix the problem, please complete this NSO Help Request.